Start a return or cancellation
For an existing order, email xli582795@gmail.com or use Contact us. Tell us your order number, the item concerned and whether you want to cancel, return an item or report a problem. A return reason is optional for an eligible change-of-mind cancellation.
For eligible UK online purchases, notify us within 14 days after the day you receive the goods, then send them back within the following 14 days. Read our refund and cancellation policy for the full terms and your rights.
Want to cancel before dispatch?
Email a cancellation request as soon as possible with your order reference. We will check whether dispatch can be stopped. If the parcel has already been sent, the applicable return and cancellation process still applies.
Before posting a return
Ask customer service for the complete return destination: recipient, street address, postcode, country, telephone number and any parcel reference. Do not send goods to our company correspondence address or assume the original parcel label is the return destination.
Keep the item and its included parts together and retain proof of posting. Check the return-cost arrangements in our refund policy before booking a parcel. Giving notice on time does not depend on waiting for a reply from us.
Damaged, faulty or wrong item?
Report an order problem with the order reference, the affected item and a short description. Photos of the item, packaging or parcel label can help where available. Photos are not a blanket condition for exercising your rights. Keep the goods while we explain the next steps; do not pay for a return before checking the arrangements with us.
Need help with a refund or exchange?
Refunds are normally returned through the original payment method. If you have received a refund confirmation but cannot see it, check that payment account and contact the payment provider, then send us the order reference and refund-confirmation date. Do not send card details.
A replacement or exchange depends on the item and availability; contact us to discuss the options. This help page does not replace the refund policy or limit applicable consumer rights.