Find your dispatch message
Look for the dispatch email for your order, including your spam or junk folder. Where that message contains a tracking link or number, open the supplied carrier link and keep the parcel reference. An order confirmation confirms the order; it does not by itself mean the parcel has been dispatched.
Preparation and delivery are separate
UK orders have free standard delivery with no minimum spend. Allow 1–3 working days for processing before dispatch, then an estimated 15 calendar days for delivery after dispatch. The delivery estimate starts at dispatch, not at checkout. See our shipping policy.
More than one parcel, or no recent update?
An order may travel in separate parcels. Check the tracking details for each shipment; one delivery does not necessarily include every item. A tracking label or a recent carrier status is not a promise of delivery on a particular date.
Ask us to check an order
Email order-tracking help or use Contact us. Include your order number, the email used for the purchase, the parcel reference if available, and whether the confirmation, dispatch details or parcel is missing. If there is no tracking number, the order reference is enough to start an enquiry.
For an overdue, missing or damaged parcel, tell us what happened so we can investigate. A carrier enquiry does not replace your rights against us. For returns or cancellations, see Returns and cancellations help.