Refund policy

Contact and cancellation notice

For a return, cancellation or problem with an order, write to xli582795@gmail.com or use our contact us page. Include your order number, contact details and enough information to identify the goods. A clear cancellation statement is sufficient; cancellation does not depend on using a particular form or obtaining our prior approval.

Changing your mind — UK online purchases

For eligible goods, tell us you wish to cancel within 14 days after the day you receive them. You then have 14 days after notifying us to send them back. Where one order is delivered in separate parts, the applicable cancellation period normally runs from the final delivery.

You may examine goods as you would in a shop. Please take reasonable care of them. Where permitted by law, a deduction may reflect loss of value caused by handling beyond what is needed to establish their nature, characteristics and functioning. We do not charge a restocking fee.

Returning an item

Contact us for the correct return instructions and receiving address. The business address in our contact information is not an automatically authorised returns address. Giving notice before the cancellation deadline preserves your rights while return instructions are arranged.

For change-of-mind returns, you pay direct return costs only where that responsibility and any required cost information were clearly disclosed before purchase. We will not add undisclosed return charges after purchase. We bear applicable return costs for faulty, damaged, incorrect or misdescribed goods.

Refunds

Eligible refunds are issued to the original payment method unless you expressly agree otherwise, without a refund fee. For a full cancellation, the refund includes the standard outbound delivery charge paid; any extra amount for an upgraded delivery service need not be refunded.

We issue statutory cancellation refunds without undue delay and within the applicable 14-day deadline. Where permitted, we may wait until we receive the goods back or evidence that you sent them, whichever is earlier. This timing takes priority over a longer commercial refund-processing estimate.

Damaged, incorrect or faulty items

Contact xli582795@gmail.com as soon as you discover a problem. Tell us what is wrong and provide reasonable order evidence; photographs can help where available. We will assess the appropriate refund, repair or replacement under the law. Nothing in these terms limits any cancellation rights or remedies for faulty, damaged, misdescribed or otherwise non-conforming goods that you have under applicable consumer law. Sale items retain those rights.

Before dispatch and after dispatch

If you ask to cancel before dispatch, we will stop the order where possible and refund the cancelled goods. If dispatch has already occurred, your applicable cancellation and return rights still apply.

Any legally applicable product-specific cancellation exception must be disclosed before purchase and does not remove rights for faulty or misdescribed goods. No blanket exclusion for sale items or all opened products applies.

Optional cancellation notice

You may copy and send the following notice to xli582795@gmail.com:

“I wish to cancel my order. Order number: ____. Goods: ____. Order date / received date: ____. Customer name and address: ____. Date: ____.” A signature is needed only if sending a paper notice. You do not have to use this wording.